‘Beware rogue tradies,’ warns SA government
The South Australian government has delivered a warning to those looking to hire a tradesperson.
The state’s consumer watchdog has recently become aware of growing complaints around tradespeople overcharging for their services or engaging in shoddy workmanship.
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The South Australian government has reminded residents of several key steps it is advisable to take to avoid being outwitted by what the state is describing as “rogue tradies”.
First of all, the state watchdog advised home owners to seek advice from at least three different tradespeople before committing to carrying out the work.
“For example, one tradie might insist on a total replacement for a hot water system, while another might suggest repairs for a fraction of the cost,” the consumer affairs authority said.
They also recommended seeking out fixed, itemised quotes from at least three tradies before signing a contract.
“Try to do this even if the situation seems urgent, as it can save you a lot of hassle and money in the long run,” Consumer and Business Services said.
When seeking out quotes, South Australia’s consumer body stressed the importance of looking up the provider’s CBS licence details to ensure that all three businesses are not simply one organisation trading under different names.
“It’s also a good idea to search online for independent reviews about a tradesperson, and also ask friends and family which tradies they have used in the past and if they would recommend them,” the watchdog advised.
When it comes to deposits, South Australia Consumer and Business Services warned home owners not to pay too much in advance.
“If the business closes, you might lose the money you have already paid to them,” they warned.
Finally, the consumer body warned customers to keep an eye out for unsolicited sales, and to know their protections under Australian Consumer Law.
“If the contract is over $100, then there must be a written contract, and you have a 10-day cooling off period to cancel the contract.”
They noted that upselling, doorknocking and entering into a contract during an inspection for a quote are all examples of unsolicited sales.
“Make sure everyone who provides a quote is licensed and do independent research about the business,” South Australia Consumer and Business Services warned.
“There have been many reports over the years of itinerant traders taking money upfront, doing a poor-quality job, and then being uncontactable when problems arise.”
