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NAB wins customers

By webmaster 31 March 2011 | 1 minute read

National Australia Bank’s aggressive stance on competition continues to pay dividends for the lender.

The latest Roy Morgan research shows NAB was the only major to lift its customer satisfaction rating last month.

The bank recorded a 0.4 per cent increase in customer satisfaction to sit at 72.2 per cent.

NAB is now within reach of its nearest competitor CBA, which has recorded an 8.7 per cent drop in customer satisfaction since October 2010 and currently sits at 72.5 per cent.

ANZ continues to lead the pack, with 75.1 per cent of all customers satisfied – 2.9 percentage points ahead of Westpac.

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12 MONTH GROWTH

array(10) { [0]=> object(stdClass)#17032 (4) { ["postcode"]=> string(4) "3032" ["suburb"]=> string(10) "Travancore" ["median_twelve_month_growth_percent"]=> string(15) "49.777777777778" ["link"]=> string(25) "/data/vic/3032/travancore" } [1]=> object(stdClass)#17035 (4) { ["postcode"]=> string(4) "3268" ["suburb"]=> string(7) "Timboon" ["median_twelve_month_growth_percent"]=> string(14) "49.57264957265" ["link"]=> string(22) "/data/vic/3268/timboon" } [2]=> object(stdClass)#17024 (4) { ["postcode"]=> string(4) "2539" ["suburb"]=> string(13) "Dolphin Point" ["median_twelve_month_growth_percent"]=> string(15) "49.506726457399" ["link"]=> string(28) "/data/nsw/2539/dolphin point" } [3]=> object(stdClass)#17037 (4) { ["postcode"]=> string(4) "3595" ["suburb"]=> string(9) "Nyah West" ["median_twelve_month_growth_percent"]=> string(15) "49.418604651163" ["link"]=> string(24) "/data/vic/3595/nyah west" } [4]=> object(stdClass)#17019 (4) { ["postcode"]=> string(4) "6215" ["suburb"]=> string(13) "Preston Beach" ["median_twelve_month_growth_percent"]=> string(15) "49.293534423232" ["link"]=> string(27) "/data/wa/6215/preston beach" } [5]=> object(stdClass)#17012 (4) { ["postcode"]=> string(4) "3350" ["suburb"]=> string(9) "Newington" ["median_twelve_month_growth_percent"]=> string(15) "48.971962616822" ["link"]=> string(24) "/data/vic/3350/newington" } [6]=> object(stdClass)#17023 (4) { ["postcode"]=> string(4) "2257" ["suburb"]=> string(16) "Killcare Heights" ["median_twelve_month_growth_percent"]=> string(15) "48.888888888889" ["link"]=> string(31) "/data/nsw/2257/killcare heights" } [7]=> object(stdClass)#17036 (4) { ["postcode"]=> string(4) "6560" ["suburb"]=> string(8) "Wundowie" ["median_twelve_month_growth_percent"]=> string(15) "48.767123287671" ["link"]=> string(22) "/data/wa/6560/wundowie" } [8]=> object(stdClass)#17030 (4) { ["postcode"]=> string(4) "2140" ["suburb"]=> string(8) "Homebush" ["median_twelve_month_growth_percent"]=> string(15) "48.438356164384" ["link"]=> string(23) "/data/nsw/2140/homebush" } [9]=> object(stdClass)#17050 (4) { ["postcode"]=> string(4) "5065" ["suburb"]=> string(8) "Glenside" ["median_twelve_month_growth_percent"]=> string(15) "48.279853479854" ["link"]=> string(22) "/data/sa/5065/glenside" } }

Travancore

49.78%
Timboon

49.57%
Dolphin Point

49.51%
Nyah West

49.42%
Preston Beach

49.29%
Newington

48.97%
Killcare Heights

48.89%
Wundowie

48.77%
Homebush

48.44%
Glenside

48.28%

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