Property managers told to charge more

Property managers should start charging their clients more, a leading property manager has said.

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At the recent Real Estate Institute of Queensland (REIQ) North Queensland Convention, held in Townsville, Malcom Riley, of MR Presentations, told principals and agents it was time to start charging more for all the services they offer, no matter how small.

“We are doing too much for free,” he told delegates.

“We are letting society expect way too much of from us and then become frustrated and disillusioned with the industry.”

Mr Riley is a recognised specialist in property management and is a former Queensland REIQ Property Manager of the Year.


With over 22 years of real estate experience, Mr Riley said he has seen the best and worst of the job.

“As property managers we deal with tenants with mental issues, domestic violence, drugs, alcohol, deaths, murder, suicides and most of our clients would have no idea,” he said.

“On the other hand we organise curtain cleaning and a huge list of other things that goes beyond our normal call of duty.”

According to Mr Riley, communicating the extra services you provide to your clients is the first step to increasing fees.

“You must talk to your clients about what it is you offer them and what it is you are being paid for,” he said.

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