Tradie under fire for accepting deposit for work never done

It was reported that the customer was quoted $5,070 by Mr Douchamps to supply and install pavers in the back garden and fit a side gate. The paver took the deposit and agreed to undertake the work within the next few weeks. This never eventuated; he stopped responding to the customer’s messages and never returned.

As a result of the court action, Mr Douchamps was ordered to compensate the customer for their deposit, and was hit with a $4,000 fine and costs of $1,000.

Magistrate Heath, who oversaw the proceedings, said it was necessary to enforce provisions of this kind to protect consumers.

Commissioner for Consumer Protection Tim Banfield said it was unacceptable for tradespeople to take deposits without completing the work.

“Let this be a warning for other tradespeople – you are breaking the law if you take money from customers and don’t undertake the work in a reasonable time, or by the completion date listed on the contract, and we will not hesitate to take action,” he stated.

The commissioner said it was also a reminder to consumers about the risks associated with paying large deposits upfront. He recommends only paying a small amount before work begins or negotiating progress payments on bigger jobs.

“Paying by credit card can be a good option, as it offers extra protection by allowing consumers to apply for a chargeback if the goods or services are not provided.”

He also urges anyone who has paid a deposit, experienced unreasonable delays in the delivery of goods and services, and who cannot resolve the issue with the business “to lodge a complaint with Consumer Protection”.