FHBs struggling to understand home loan processes

By Hannah Dowling 25 February 2020 | 1 minute read

First home buyers are finding the home loan application process “time consuming and inconvenient” as they struggle to understand what is involved, new research has confirmed.

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According to a survey of 1,483 Australians conducted by St.George Bank between 18 November to 11 December 2019, the vast majority of first home buyers (FHBs) are struggling with the mortgage process.

The research found that 86 per cent of FHBs are pained by the amount of paperwork involved in the home loan application process, and 84 per cent labelled the process as “time consuming and inconvenient”. Moreover, nearly three-quarters of all respondents said the application process was burdensome.

When asked what their biggest challenges were when buying their first home, 73 per cent of FHBs said it was “understanding what’s involved” in the loan application and purchasing process, while 71 per cent said it was “navigating the housing market”.

Further, 64 per cent of FHBs stated that “sorting out their financials” was one of the biggest challenges they faced when buying their first home.

According to St.George, the findings are significant given that a total of 3 million Australians would be looking to buy their first property in the next five years, an increase of 34 per cent since 2018.

St.George Bank’s general manager, Ross Miller, added that the bank had recently launched a new property app – St.George’s Property App – which integrates the property search functionalities of Domain with the bank’s paperless home loan application and provides users with access to an online chat service with home-lending customer service representatives in a bid to achieve a “frictionless one-stop shop” for home buyers.

About the author

Emma Ryan

Emma Ryan

Emma Ryan is the deputy head of content at Momentum Media.

Emma has worked for Momentum Media since 2015, and has since been responsible for breaking some of the biggest stories in corporate Australia, including across the legal, mortgages, real estate and wealth industries. In addition, Emma has launched several additional sub-brands and events, driven by a passion to deliver quality and timely content to audiences through multiple platforms.

Email Emma on: [email protected]Read more



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